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Troubleshooting Microsoft Teams 試験
【2024桜まつりキャンペーン】：MS-740 最新真題を買う時、日本語版と英語版両方を同時に獲得できます。
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Question No : 1
DRAG DROP
You are the global administrator of a tenant.
An account is blocked due to suspicious user activities.
You need to investigate the user activities.
Where should you investigate activities? To answer, drag the appropriate portals to the correct activities. Each portal may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
正解: 
Explanation:
Graphical user interface, application
Description automatically generated
Question No : 2
You are an administrator in an organization. You share files in chats with other users.
The users report that they are unable to access the files.
Users see an error message as shown in the image:
You need to resolve the issue by updating the OneDrive for Business settings for the users.
You navigate to the settings page for the Team's SharePoint site collection.
What should you do?
正解:
Explanation:
Reference: https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business
Question No : 3
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to determine the cause of the issue.
Solution: Use the Skype for Business Network Assessment tool to determine of the user has access to all Microsoft Teams URLs and IPs.
Does the solution meet the goal?
正解:
Question No : 4
You are the administrator for an organization.
A user named User1 can communicate with User2 from an external domain by using chat.
User1 is not able to add User2 to a team.
You need to ensure that User1 can add User2 to a team.
What should you do?
正解:
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations#guest-access
Question No : 5
You are managing a Microsoft Teams environment for a company. You are setting up direct routing on a partner-hosted session border controller (SBC).
The SIP proxy does not receive SIP options from the SBC.
You need to resolve the issue.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
正解:
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues
Question No : 6
Topic 3, Misc. Questions
You manage the Teams environment for a company. The company wants to allow their employees to chat with users from another tenant. The other tenant uses Skype for Business.
You add the other company's domain to your federated list. This action does not resolve the issue.
You need to configure the system.
What DNS record should you use?
正解:
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-skype-interop
Question No : 7
You need to resolve the issue for the legal department employees.
What should you do?
正解:
Question No : 8
You need to investigate the issue reported by the human resources manager.
Which two tools should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
正解:
Question No : 9
HOTSPOT
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
正解: 
Explanation:
Table
Description automatically generated
Question No : 10
You need to resolve the chat notification issue.
Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
正解:
Explanation:
Reference:
https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-43fecc78413d
https://support.microsoft.com/en-us/windows/change-notification-and-action-settings-in-windows-10-8942c744-6198-fe56-4639-34320cf9444e
Question No : 11
You need to resolve the emergency address issue.
What should you do?
正解:
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling
Question No : 12
You need to provide the correct statements to User1.
Which two statements are correct? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
正解:
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-memory-usage-perf
Question No : 13
Topic 2, Fabrikam
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Fabrikam, Inc. Ltd. is a pharmaceutical company with offices in the USA, UK, and Australia.
The company has the following departments:
✑ IT
✑ Sales
✑ Human resources (HR)
✑ Research and development (R&D)
✑ Technical support
✑ Legal department
You join the company as a Microsoft Teams administrator.
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats.
Teams and channels must meet following compliance requirements:
✑ You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
✑ The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
✑ Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user.
A representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers.
You must generate the following reports to troubleshoot the issues:
✑ Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
✑ Report2: Compare usage and quality across users.
You need to identify the root cause of the issue that was reported by User6.
What is the cause of the issue?
正解:
Question No : 14
You need to resolve the issue reported by User3.
What should you do?
正解:
Explanation:
Reference:
https://support.microsoft.com/en-us/office/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f
Question No : 15
You need to resolve the partner company communication issue.
Which two PowerShell commands should you run? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
正解:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csexternalaccesspolicy?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/new-csalloweddomain?view=skype-ps