Apple Service Fundamentals Exam 試験
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Question No : 1
Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.”
Which of the following is the correct response to this statement?
正解:
Explanation:
Reference:
https://books.google.com.pk/books?id=2KIKOEwqk-QC&pg=PA93&lpg=PA93&dq=Customers+replace +far+fewer+parts+than+service+technicians&source=bl&ots=Xwepq6PHU3&sig=ACfU3U3JosmD4bmO9ltKvOviy565rh32Sw&hl=en&sa= X&ved=2ahUKEwjhrtzq17_nAhWNxYUKHV7RCeEQ6AEwDHoECAwQAQ#v=onepage&q=Customers% 20replace%20far%20fewer%20parts%20than%20service%20technicians&f=false
Question No : 2
Lew is not certain that his Apple ID is working correctly in macOS.
Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?
正解:
Explanation:
Reference: https://appletoolbox.com/how-to-sign-in-and-sign-out-of-icloud-on-macos-catalina/
Question No : 3
Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)
正解:
Question No : 4
Which of the following types of data are backed up to iCloud? (Choose two.)
正解:
Question No : 5
What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)
正解:
Explanation:
Reference: https://support.apple.com/en-us/HT203977
Question No : 6
Which of the following is an ESD precaution according to Apple standards?
正解:
Question No : 7
Which of the following iPhones support using Memoji?
正解:
Explanation:
Reference: https://www.quora.com/Does-Memoji-work-on-all-devices-updated-to-iOS-12
Question No : 8
Which of the following statements is true of electrostatic discharge (ESD) damage?
正解:
Explanation:
Reference: https://www.rs-online.com/designspark/what-is-esd-and-what-damages-can-it-cause
Question No : 9
John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.
What troubleshooting step should John try first?
正解:
Explanation:
Reference: https://support.apple.com/guide/mac-help/hand-off-between-devices-mchl732d3c0a/mac
Question No : 10
What should be used to properly clean and restore an ESD mat?
正解:
Explanation:
Reference: https://www.ultrastatinc.com/electramat.html
Question No : 11
What are the features of using iCloud as a backup method for an iOS device?
正解:
Explanation:
Reference: https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differencesthat-affect-your-data.html
Question No : 12
Which of the following is an ESD precaution that must be taken when working with Apple devices?
正解:
Explanation:
Reference: http://www.peachpit.com/articles/article.aspx?p=760956
Question No : 13
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
正解:
Explanation:
Reference: https://discussions.apple.com/thread/6836476
Question No : 14
In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?
正解:
Question No : 15
Which of the following are required to setup iTunes backup with an iPhone 8? (Сhoose two.)
正解:
Explanation:
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows