Salesforce Salesforce Certified Platform Foundations 問題練習

Question No : 1
A Salesforce associate vwants vto learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way.
Which resource should they use?

• A.Salesforce Help
• B.Trailblazer Community
• C.Trailhead

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Question No : 2
Get Cloudy Consulting (GCC) is experiencing significant performance degradation.
What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?

• A.Ask a question on the Trailblazer Community.
• B.Check System Status on the Trust site.
• C.Open a case with Salesforce Support.

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Question No : 3
Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions.
How should the associate add this functionality?

• A.Create new dashboards for each region.
• B.Add a Region filter to the dashboard.
• C.Use an analytics package from the AppExchange.

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Question No : 4
Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?

• A.A spreadsheet where the records are rows and the fields are columns
• B.Physical visualization of an Account, Contact, or Opportunity
• C.A set of relationships that link an Account, Contact, or Opportunity

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Question No : 5
Refer to the screenshot that shows the Home page.



A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?

• A.Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.
• B.Use the downward arrow next to each item name, then select Move to move the item left or right.
• C.Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.

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Question No : 6
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

• A.CRM Analytics
• B.Experience
• C.Cloud Sales Cloud

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Question No : 7
What is the maximum number of rows a report will display?

• A.5,000
• B.3,000
• C.2,000

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Question No : 8
CORRECT TEXT
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?

• A.Gauge
• B.Metric
• C.Chart

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Question No : 9
A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator.
Where can they learn more about the app?

• A.AppExchange
• B.Trailhead
• C.Global Search

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Question No : 10
A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individual have called in to the support center.
Which relationship on Case should the associate use?

• A.Owner
• B.Account
• C.Contact

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Question No : 11
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
* Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?

• A.Sales Cloud
• B.Marketing Cloud
• C.Service Cloud

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Question No : 12
A Salesforce associate wants a visual summary of opportunities in a list view. The
associate would like to summarize, filter, and move opportunities along the pipeline.
What should they do to meet this requirement?

• A.Create an Opportunity Summary report.
• B.Create an Opportunity List View.
• C.Create an Opportunities Kanban View.

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Question No : 13
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review and authorize the discount request.
What should be used to lock the record before a decision is made?

• A.validation rule
• B.Approval process
• C.Page layout

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Question No : 14
Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is blank or misspelled.
Which action is recommended to ensure there is correct data for this field?

• A.Convert the Region field to a picklist field.
• B.Create a validation rule to enforce correct spelling.
• C.Email users a list of region names with correct spelling.

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Question No : 15
A manager is creating a dashboard for their team and wants each team member to receive a copy of the dashboard results by email each week.
What should the team members do to ensure they receive they weekly results?

• A.Like the dashboard.
• B.Subscribe to the dashboard
• C.Follow the dashboard

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