サンプル問題 1： A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?
A: Suppression rules
B: Outbound channel limits
C: Applicability rules
D: Volume constraints
正解：D
Explanation: Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
サンプル問題 2： Which of the following reasons explains why a customer might receive an action that they already accepted?
A: The action suitability conditions are not defined.
B: The volume constraint is not set to exclude previously accepted offers.
C: The suppression rules are not defined to exclude previously accepted actions.
D: The actions are filtered based on eligibility.
正解：B
Explanation: A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
サンプル問題 3： U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks. What do you need to define to implement the business requirement?
A: Applicability rules
B: Customer contact limits
C: Suppression policy
D: Volume constraints
正解：C
Explanation: A suppression policy allows you to define conditions that prevent customers from receiving an action or a group of actions. You can use a suppression policy to implement the requirement that customers do not see home loan offers on their account page if they have already received three home loan offers in the last two weeks. You can configure the suppression policy to suppress the home loan group based on the number of times the customer received any action from that group in the past 14 days. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times they received an action. Customer contact limits are used to limit the number of times a customer can be contacted per channel per time period, not based on the number of times they received an action. Volume constraints are used to limit the number of times an action is presented to customers across one or more channels, not based on the number of times they received an action. Reference: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies
