PEGACPCSD24V1 実際試験問題と解答 - 模擬練習 - 受験自信を増やす

Question No : 1
Which settings are essential when configuring Pega Call for customer service? (Choose Two)

A.Defining call routing rules
B.Setting up voice recognition scripts
C.Customizing call queuing mechanisms
D.Integrating with cloud storage

正解:

Question No : 2
What is a key benefit of configuring Pega Call for a customer service application?

A.Improved data storage capabilities
B.Enhanced real-time communication with customers
C.Simplified user interface design
D.Increased security protocols

正解:

Question No : 3
What is the primary function of an email bot in Pega?

A.To send bulk promotional emails
B.To automatically process and respond to incoming emails
C.To monitor social media interactions
D.To handle telephonic queries

正解:

Question No : 4
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?

A.To enhance the aesthetic design of the email bot
B.To automatically extract relevant information from incoming emails
C.To manage the routing of emails to external systems
D.To track the opening rates of emails sent by the bot

正解:

Question No : 5
Which steps are necessary to configure a web messaging connection in Pega? (Choose Three)

A.Setting up a web chat server
B.Defining API integration
C.Configuring voice recognition
D.Creating messaging templates
E.Setting up email notifications

正解:

Question No : 6
Which configuration setting is critical to automatically escalate unresolved service requests in Pega?

A.Notification triggers
B.Service Level Agreements (SLAs)
C.Case dependency management
D.Case locking mechanism

正解:

Question No : 7
How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?

A.By eliminating the need for testing
B.By capturing business objectives accurately and directly
C.By focusing solely on technical specifications
D.By reducing the role of business analysts

正解:

Question No : 8
What is a recommended approach when handling duplicate service requests in Pega Customer Service?

A.Merging duplicate requests into a single case
B.Automatically closing all duplicate requests
C.Ignoring duplicates to avoid data conflicts
D.Manually reviewing each duplicate request

正解:

Question No : 9
How does a contact center typically enhance customer experience?

A.By using automated systems to reduce the need for human interaction
B.By providing multi-channel support including phone, email, and chat
C.By offering extensive marketing and promotional messages
D.By reducing the availability of live agents

正解:

Question No : 10
How can the behavior of a service request be controlled using configuration settings in Pega?

A.By editing the source code directly
B.Through rule-based settings
C.Using third-party plugins
D.By modifying the database schema

正解:

Question No : 11
How does the Common Data Model support data integration across different Pega applications?

A.By ensuring all data is stored locally
B.By providing a standardized data structure
C.By automating API creation
D.By enabling real-time data encryption

正解:

Question No : 12
What is the primary purpose of data integration in a Pega application?

A.To enable seamless data flow between systems
B.To improve user interface design
C.To enhance security protocols
D.To simplify coding tasks

正解:

Question No : 13
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)

A.Consistent customer interactions
B.Increased call handling time
C.Enhanced compliance with company policies
D.Reduced need for training

正解:

Question No : 14
Which of the following are common data integration techniques? (Select two)

A.ETL (Extract, Transform, Load)
B.VPN (Virtual Private Network)
C.API (Application Programming Interface)
D.SQL (Structured Query Language)

正解:

Question No : 15
What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?

A.Implementing manual data entry for critical processes
B.Using real-time data synchronization methods
C.Avoiding the use of APIs
D.Customizing all data exchanges manually

正解:

Pegasystems PEGACPCSD24V1 問題練習