GCX-AI-GPE 実際試験問題と解答 - 模擬練習 - 受験自信を増やす

Question No : 1
Which two improvements should you look for after enabling GPR? (Choose two)

A.Increase in wait time
B.Higher outcome success rate
C.Reduced call abandonment rate
D.Agent downtime metrics

正解:

Question No : 2
Which two goals can GPE analytics help organizations achieve? (Choose two)

A.Reduce hardware usage
B.Improve digital conversion rates
C.Optimize visitor engagement timing
D.Increase agent call time

正解:

Question No : 3
Which two export formats are supported when exporting GPE reports? (Choose two)

A.HTML
B.Excel (XLSX)
C.PDF
D.PowerPoint

正解:

Question No : 4
Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?

A.Workforce Management Dashboard
B.Action Map Analytics Dashboard
C.Script Editor Analytics View
D.SIP Trunk Statistics Panel

正解:

Question No : 5
Where can agents find predictive scores about a visitor’s likelihood to achieve a defined business outcome?

A.Under "Agent Scripts"
B.In the Messenger Admin Panel
C.Within the Journey Panel in the agent UI
D.Inside the Workforce Management dashboard

正解:

Question No : 6
Which two reporting features are available for Predictive Routing in Genesys Cloud? (Choose two)

A.Export to Excel or CSV
B.Visualization in historical dashboards
C.Manual routing overrides
D.Predictive model source code

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Question No : 7
Customer journey information is NOT available on which of the following channels? (Choose three answers)

A.Agentless email notifications
B.Agent-initiated callbacks
C.Instagram DM
D.Web messaging

正解:

Question No : 8
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?

A.Inability to scale across digital channels
B.Manual configuration of skill priorities
C.Excessive use of AI models
D.Random agent assignment

正解:

Question No : 9
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes. (True/False)

A.True
B.False

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Question No : 10
Which metric is most commonly analyzed in GPR test results to determine its effectiveness?

A.Number of active agents
B.Average handle time (AHT)
C.Predicted agent sentiment
D.Outcome uplift percentage

正解:

Question No : 11
Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?

A.Maximum Conversation Time
B.Bullseye Ring Delay
C.Preferred Agent Wait Time
D.GPR Decision Timeout

正解:

Question No : 12
Which two visual indicators help agents quickly understand a visitor’s digital behavior? (Choose two)

A.Lightning bolt for engagement trigger
B.Red X for disconnected PSTN calls
C.Clock icon for time spent on page
D.Graph icon for data loss trends

正解:

Question No : 13
What role does the outcome score play in predictive engagement?

A.Measures agent satisfaction
B.Indicates probability of achieving an outcome
C.Predicts queue overflow
D.Determines skill assignment

正解:

Question No : 14
Which metric helps identify how well an action map performs in influencing outcomes?

A.Visitor page views
B.GPR confidence score
C.Offer conversion rate
D.Skill evaluation ratio

正解:

Question No : 15
Once GPR is active, which of the following does the system continually use to make routing decisions?

A.Real-time IVR keyword detection
B.Predefined agent priorities
C.Predictive models trained on historical data
D.Randomized agent rotations

正解:

Genesys GCX-AI-GPE 問題練習