Genesys GC-AI-DB 問題練習

Question No : 1
What tool is typically used to test and preview a bot flow before deploying it to production?

• A.Interaction Workspace
• B.Performance Insights Dashboard
• C.Test Bot Interface in Bot Flow Editor
• D.Web Messaging API Console

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Question No : 2
Which two benefits result from integrating Knowledge Workbench into bot flows? (Choose two)

• A.Reduces need for FAQ documents
• B.Improves voice bot scheduling
• C.Offers self-service article responses
• D.Enhances bot analytics dashboard

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Question No : 3
What is the primary goal of using the Optimization Dashboard in Genesys Cloud?

• A.To track knowledge article reads
• B.To optimize workforce forecasting
• C.To identify performance bottlenecks in bot flows
• D.To change IVR logic

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Question No : 4
Which section within the Optimization Dashboard allows filtering performance metrics by flow or channel?

• A.Channel Admin
• B.Filter Settings
• C.Performance View
• D.Insights > Filters

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Question No : 5
What should a designer include in a bot flow to handle unexpected user inputs gracefully? (Choose two)

• A.Fallback intent
• B.Fixed menu options only
• C.Retry prompts
• D.Transcription delay

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Question No : 6
The "Evaluate Condition" action can be used to branch the bot flow based on variable values.

• A.True
• B.False

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Question No : 7
Which two components are required to deploy a digital bot on a messaging channel? (Choose two)

• A.Published bot version
• B.Assigned digital queue
• C.Connected outbound campaign
• D.Messenger-enabled flow

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Question No : 8
In the Knowledge Optimizer dashboard, what does a high number of “No Answer” entries indicate?

• A.Network latency
• B.Irrelevant bot training
• C.Poor query routing
• D.Knowledge gaps

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Question No : 9
Which two limitations should administrators be aware of when using the Knowledge Workbench? (Choose two)

• A.Each article must be tagged manually
• B.One knowledge base cannot support multiple languages
• C.Published articles cannot be edited
• D.Tags are limited in number per article

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Question No : 10
Which two actions can a knowledge manager take after reviewing the top unanswered queries? (Choose two)

• A.Auto-reply using chatbot APIs
• B.Add relevant knowledge articles
• C.Merge similar queries into a topic
• D.Create bot error logs

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Question No : 11
Which two preconditions must be met to successfully run Intent Miner? (Choose two)

• A.Knowledge Workbench must be configured
• B.Transcription must be enabled
• C.Conversation recordings must be stored
• D.Digital channel flows must be published

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Question No : 12
Which performance report helps understand how often bots escalate to agents?

• A.Escalation Frequency Report
• B.Bot-to-Agent Transfer Report
• C.Knowledge Performance Metrics
• D.User Sentiment Log

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Question No : 13
Which two issues should be checked if bots are not surfacing articles correctly? (Choose two)

• A.Bot escalation timer
• B.Knowledge base is unpublished
• C.Incorrect language configuration
• D.Messaging transcript log

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Question No : 14
What is the primary function of the Intent Miner in Genesys Cloud?

• A.To create IVR scripts based on digital flows
• B.To extract user intents from historical conversation data
• C.To auto-publish knowledge articles
• D.To calculate agent occupancy scores

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Question No : 15
Which data source is used by Intent Miner to identify draft intents?

• A.Digital bot session logs
• B.Visitor clickstream
• C.Transcribed conversation history
• D.Published knowledge articles

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