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Salesforce FSL-201 問題練習

Salesforce - Implementing Field Service Lightning 試験

最新更新時間: 2024/03/18,合計105問。

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Question No : 1
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

正解:

Question No : 2
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

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Question No : 3
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? Choose 2 answers.

正解:

Question No : 4
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers.
What should a Consultant recommend so the Field Technician sees only the necessary fields?

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Question No : 5
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request.
How should a Consultant recommend tracking the work?

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Question No : 6
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type.
What solution should a Consultant recommend to efficiently manage installation and decommission work?

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Question No : 7
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order.
Which three should a Consultant set up in order to achieve this requirement?

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Question No : 8
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

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Question No : 9
A Technician is onsite where there is no connectivity and is required to capture the customer’s signature.
What is the appropriate order of operations as the Technician goes back online?

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Question No : 10
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

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Question No : 11
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application.
What approach should a Consultant recommend?

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Question No : 12
Universal Containers wants to automatically create Work order Line Items based on the products being serviced.
How can this be achieved?

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Question No : 13
Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks.
How can this be supported using standard fields and features?

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Question No : 14
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available?

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Question No : 15
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?

正解:

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