ServiceNow CPOP 問題練習

Question No : 1
What is the purpose of Background Scripts?

• A.Run server-side scripts for maintenance
• B.Create reports
• C.Modify UI themes
• D.Send notifications

答えを確認する

正解:
Explanation:
Background scripts allow admins to run server-side maintenance scripts, fix records, and perform operational tasks.

Question No : 2
Which ServiceNow feature checks platform best practices and upgrade readiness?

• A.Instance Scan
• B.Knowledge Base
• C.Service Portal
• D.Workflow Editor

答えを確認する

正解:
Explanation:
Instance Scan identifies configuration issues and risks before upgrades, helping administrators maintain platform health.

Question No : 3
A form loads slowly only for one specific table.
What is MOST likely cause?

• A.Client scripts or business rules
• B.Email configuration
• C.MID server
• D.Instance URL

答えを確認する

正解:
Explanation:
Table-specific slow performance usually results from scripts, UI policies, or business rules executing on that table.

Question No : 4
Which module shows currently running transactions?

• A.Active Transactions
• B.Update Sets
• C.Import Sets
• D.MID Servers

答えを確認する

正解:
Explanation:
Active Transactions displays ongoing operations and helps identify long-running or stuck processes affecting performance.

Question No : 5
Which activity improves performance of large tables?

• A.Creating indexes
• B.Deleting users
• C.Installing plugins
• D.Creating catalog items

答えを確認する

正解:
Explanation:
Indexing allows database queries to retrieve records faster, significantly improving performance on large tables.

Question No : 6
What is the function of Load Balancing in ServiceNow?

• A.Increase database size
• B.Distribute user traffic across nodes
• C.Delete inactive sessions
• D.Store attachments

答えを確認する

正解:
Explanation:
Load balancing distributes incoming requests across clustered nodes, preventing overload and improving availability and performance.

Question No : 7
Which table contains system event notifications?

• A.sys_user
• B.sysevent
• C.cmdb_ci
• D.sys_attachment

答えを確認する

正解:
Explanation:
The sysevent table stores triggered events used for notifications and automation. Email notifications rely on these records.

Question No : 8
After a clone, integrations start failing.
What is the MOST likely reason?

• A.Catalog item errors
• B.Credentials and endpoints changed
• C.ACL conflicts
• D.Knowledge workflow disabled

答えを確認する

正解:
Explanation:
Cloning overwrites credentials, certificates, and endpoints. Post-clone tasks require resetting integrations and authentication details.

Question No : 9
Which tool is used to monitor node availability?

• A.Node Status
• B.Service Portal
• C.Flow Designer
• D.Update Sets

答えを確認する

正解:
Explanation:
Node Status shows whether each application node is up, down, or degraded and is critical for platform operations monitoring.

Question No : 10
A user reports they have the correct role but still cannot see records.
What should be checked FIRST?

• A.Client Scripts
• B.Access Control Rules (ACLs)
• C.Knowledge categories
• D.Scheduled jobs

答えを確認する

正解:
Explanation:
Roles grant potential access, but ACLs enforce actual access. Record, field, or table ACL restrictions commonly block users despite correct roles.

Question No : 11
What is the primary purpose of a clone profile?

• A.Customize cloning behavior
• B.Install plugins
• C.Reset passwords
• D.Update workflows

答えを確認する

正解:
Explanation:
Clone profiles define exclusions, data preservation, and post-clone actions such as disabling email and integrations.

Question No : 12
Which report identifies slow database queries?

• A.Email statistics
• B.Slow query log
• C.Knowledge usage
• D.User login report

答えを確認する

正解:
Explanation:
Slow query logs capture database queries exceeding execution thresholds and are essential for performance troubleshooting.

Question No : 13
Which component provides high availability in ServiceNow?

• A.Single node
• B.Clustered nodes
• C.Email notifications
• D.Update sets

答えを確認する

正解:
Explanation:
ServiceNow uses clustered nodes behind load balancers. If one node fails, others continue processing requests.

Question No : 14
What does cache.do do?

• A.Deletes records
• B.Flushes platform cache
• C.Upgrades system
• D.Resets passwords

答えを確認する

正解:
Explanation:
cache.do clears cached data forcing system to reload configuration changes. Often used after configuration updates.

Question No : 15
A scheduled job is stuck running for hours.
What should you do?

• A.Cancel the job
• B.Create new instance
• C.Delete user
• D.Run clone

答えを確認する

正解:
Explanation:
Long-running scheduled jobs consume resources. Administrators should cancel and investigate the script or query causing it.