C_TCRM20_73 実際試験問題と解答 - 模擬練習 - 受験自信を増やす

Question No : 1
From a technical point of view, the SAP CRM product master is a collection or arrangement of which of the following? Please choose the correct answer.

A.Classifications
B.Set Types
C.Hierarchies

正解:

Question No : 2
Which of the following processes are included in SAP CRM Sales? There are 3 correct answers to this question.

A.Complaints Management
B.Account and Contact Management
C.Case Management
D.Activity Management
E.Opportunity Management

正解:

Question No : 3
The account hierarchy allows you to group accounts in a multi-level group hierarchy.
Which of the following are the two categories of account hierarchies? There are 2 correct answers to this question.

A.Contract management
B.Account classification
C.Pricing
D.Statistical

正解:

Question No : 4
You are discussing and comparing functionality of the CRM Webclient with a colleague who is concerned about security.
Which of the following could you mention to give your colleague some assurance? Please choose the correct answer.

A.CRM Webclient uses business roles which control what a user can see, and also links to a PFCG role which can control how much authorization they have on the system.
B.CRM Webclient allows users to logon to multiple business roles at one time, giving them best control over their session.
C.PFCG roles are not relevant to CRM Webclient
D.CRM Webclient uses business partner roles to control what a user sees when logging on.

正解:

Question No : 5
You have some new agents working in the interaction centre.
What functionality can you use to guide them better in their conversation with the customers. Please choose the correct answer.

A.Interactive Scripting
B.Knowledge Article routing
C.Service level workflows
D.User level workflows

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Question No : 6
Which of the following are Key elements of Opportunity ‘Sales Methodology’? There are 3 correct answers to this question.

A.Buying Center
B.Case Management
C.Sales assistant
D.Opportunity assessment

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Question No : 7
The navigation bar can include which of the following? There are 3 correct answers to this question.

A.Application search launches.
B.An URL link
C.SAP NetWeaver BI reports and analysis
D.Transactions in other systems.

正解:

Question No : 8
What is the Integrated Communication Interface (ICI) used for in SAP CRM? Please choose the correct answer.

A.To enable communication between SAP CRM and mobile clients
B.To enable communication between SAP CRM and SAP SCM
C.To enable communication between SAP CRM and Computer Telephony
D.To enable communication between SAP CRM and SAP ERP

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Question No : 9
Which of the following describes the structure of a CRM business transaction? Please choose the correct answer.

A.Transaction channels
B.Customizing headers
C.Transaction determination procedure
D.Header, Item and Schedule lines

正解:

Question No : 10
For which of the given processes is CRM Billing required for invoicing? There are 3 correct answers to this question.

A.Service parts management
B.Service order management
C.Financial service and leasing
D.Intellectual Property Management
E.Sales order management

正解:

Question No : 11
You have to configure the download of business objects from SAP ERP to SAP CRM.
Which steps are part of the initial downloads of business objects from ERP to CRM? There are 2 correct answers to this question.

A.Monitor download via the download monitor (Transaction R3AS).
B.Define clock size for Adaptor objects (Transaction R3AC1).
C.Assign subscription in the Administration Console (Transaction SMOEAC).
D.Activate the replication & Realignment Queue (Transaction SMOHQUEUE).

正解:

Question No : 12
Which of the following settings within the action processing determines when an action should be processed (e.g. ‘immediate’, ‘when saving’ or ‘using selection report’) Please choose the correct answer.

A.Processing time
B.Start Condition
C.Schedule Condition
D.Processing Type

正解:

Question No : 13
Which of the following are examples of business transactions in SAP CRM? There are 3 correct answers to this question.

A.Appointments/meetings
B.Campaigns
C.Call lists
D.Rebate agreements
E.Service confirmations

正解:

Question No : 14
Which of the following statements are correct regarding CRM Business Partners? Please choose the correct answer.

A.Business partner categories can be freely defined.
B.Once assigned a business partner category can be changed later.
C.Business partner roles can be freely defined.
D.Business partner relationships can be freely defined.

正解:

Question No : 15
Which of the following are functional enhancements of the Service Contract that generate follow-up documents at specified points in time as individual or periodic scheduling? Please choose the correct answer.

A.Service Orders
B.Service Plans
C.Service level agreements

正解:

SAP C_TCRM20_73 問題練習