C_C4H510_04 実際試験問題と解答 - 模擬練習 - 受験自信を増やす

Question No : 1
What is required to set up the organizational structure correctly?

A.The root node/uppermost node must be defined as a service organization.
B.The root node/uppermost node must be defined as a company.
C.The root node/uppermost node must be defined as a sales organization.
D.The root node/uppermost node must be defined as an enterprise.

正解:

Question No : 2
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution? Note: There are 2 correct answers to this question.

A.Create a migration template.
B.Configure SAP Jam as knowledge base.
C.Create a broadcast.
D.Integrate MindTouch.

正解:

Question No : 3
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

A.Consider ticket resolved on date
B.Consider contract status
C.Consider maintenance plan condition
D.Consider delay

正解:

Question No : 4
Depending on defined conditions, the status of the ticket needs to be set to escalated .
Which tool is suitable for this?

A.Workflow rule
B.Activity planner
C.Activity list
D.Visit planner

正解:

Question No : 5
Which data element is used to calculate the warranty start?

A.Number of months
B.Warranty duration
C.Service category
D.Warranty reference date

正解:

Question No : 6
For which element do you maintain attributes such as password and security policy?

A.Employee
B.Business role
C.Business user
D.Service agent

正解:

Question No : 7
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A.Territory
B.Service organization
C.Skills
D.Measurement and reading

正解:

Question No : 8
When should you use the templates provided in the Data Workbench?

A.When the Mass Change Account Data tool is used
B.When customer data needs to be loaded quickly
C.When there is unstructured legacy data
D.When data volume is low

正解:

Question No : 9
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

A.Web service URL
B.Data source ID
C.Usage
D.Name
E.Description

正解:

Question No : 10
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A.Add an account team member.
B.Use e-malis as a response to a ticket.
C.Add a reference to an account.
D.Add a reference to a service contract.

正解:

Question No : 11
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.Inner join data sources
B.Web service message monitoring
C.Custom reports
D.Standard reports
E.Interactive dashboards

正解:

Question No : 12
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.Full Access
B.Unrestricted
C.Restricted
D.No Access
E.Define Specific Restriction

正解:

Question No : 13
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

A.Maintenance plan
B.Appointment
C.Installed base
D.Territory

正解:

Question No : 14
Which tool do you use to determine a service ticket processing team, based on conditions?

A.SLA determination B -Ticket routing rule
B.Data Workbench
C.Delegation rules

正解:

Question No : 15
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

A.Mandatory
B.Read-only
C.Query
D.New field

正解:

SAP C_C4H510_04 問題練習