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Avaya 74970X 問題練習

Avaya Oceana™ Solution Support Exam 試験

最新更新時間: 2024/03/19,合計67問。

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Question No : 1
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel in Avaya Oceana®?

正解:

Question No : 2
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

正解:

Question No : 3
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

正解:

Question No : 4
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.
During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer’s problem?

正解:

Question No : 5
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

正解:

Question No : 6
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?

正解:

Question No : 7
When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

正解:

Question No : 8
A customer wants to take a backup of their email, Webchat and SMS interactions.
Which Avaya Oceana® component must be backed up?

正解:

Question No : 9
Which statement regarding UCAStore Backup is correct?

正解:

Question No : 10
Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

正解:

Question No : 11
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?

正解:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045282 (59)

Question No : 12
A customer has performed the backup operation for Avaya Oceana® solution.
Where can you see the backup of UCAStore service that has been completed 100%?

正解:

Question No : 13
Which credentials does Avaya Oceana Workspaces use for Agent login?

正解:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045186

Question No : 14
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

正解:

Question No : 15
Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

正解:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045022

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