500-442 実際試験問題と解答 - 模擬練習 - 受験自信を増やす

Question No : 1
What value is used for Variable REQUERY_NO ANSWER?

A.1
B.2
C.3
D.4

正解:

Question No : 2
Which two servers can be accessed from the Web Administration tool? (Choose two.)

A.Rogger
B.PG
C.DCCMP
D.CVP
E.Finesse

正解:

Question No : 3
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.
Which configuration by an administrator in Agent Desk Settings allows this action?

A.Wrap-up on Incoming, set to Required
B.Enable "Require Logout Reason"
C.Enable "Require Idle Reason"
D.Wrap-up on Outgoing, set to Required

正解:

Question No : 4
How are additional ICM Tools added?

A.Script Editor is available in the PG and ICM Router server.
B.PG Server node will add the additional tools provided in the Administration Tools folder.
C.Admin Server node will add the additional tools provided in the Administration Tools folder.
D.The Logger Server node will add the additional tools provided in the Administration Tools folder.

正解:

Question No : 5
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A.the number of calls the agent has taken
B.the Weight of the attribute
C.the agent with the Most Attributes
D.Longest Available

正解:

Question No : 6
Which variable remains available to all scripts in the system until reset?

A.Caller Entered digits
B.Call variable
C.User variable
D.Peripheral variable

正解:

Question No : 7
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A.ICM responds to the Route Request by running a Routing Script.
B.CVP delivers a Route Request to the ICM Central Controller.
C.CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
D.Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

正解:

Question No : 8
How can the Extension Mobility feature be described?

A.As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
B.As part of the configuration, both device profiles and phones need to be added to the pg user account.
C.The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D.The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

正解:
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html

Question No : 9
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s).
Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A.Route Settings under Call Settings card
B.IVR Settings under Call Settings card
C.Device Configuration under Infrastructure Settings card
D.Miscellaneous under Call Settings card

正解:

Question No : 10
Which two steps are required to configure a Supervisor? (Choose two.)

A.assign the Supervisor to only one Team
B.assign the Supervisor to a Skill Group and Precision Queue
C.make sure the Supervisor has an Active Directory Account
D.ensure that "Is Supervisor" is checked
E.assign the Supervisor to a Precision Queue

正解:

Question No : 11
How does CUCM function in CCE?

A.Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CC
B.A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
C.Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CV
D.In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

正解:

Question No : 12
Which .bat file displays the status of the VXML server and the applications running?

A.ResumeApp.bat
B.Stalus.bat
C.Update.bat
D.Deploy.bat

正解:

Question No : 13
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

A.CCE Admin page
B.Domain Manager
C.Active Directory
D.Configuration Manager

正解:

Question No : 14
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

A.access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B.TCP/IP connections through the network
C.reporting
D.heartbeat mechanism between Contact Center components
E.caller defines the reason for the call from several menu options

正解:

Question No : 15
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A.ICM sends an Agent Label, which prompts a command to CV
B.ICM responds to the Route Request by running a Routing Script.
C.ICM responds to the Route Request by running an Administrative Script.
D.ICM sends a VRU Label, which prompts a command to CVP

正解:

Cisco 500-442 問題練習